Accounting/ Orders

Can I make changes to my invoice?
Please note that the client has the responsibility to enter all data correctly, such as name, address and VAT number when placing an order.  This is also ...
Mon, 19 Sep, 2016 at 3:07 PM
The status of my order remains "open", what does that mean?
When you place an order, you have to choose a payment method (credit card or bank transfer).  If you have not chosen the payment method yet, the order rem...
Thu, 27 Oct, 2016 at 9:39 AM
My country is not listed for bank transfer
I would like to pay my order via bank transfer, but only a limited number of countries is listed. No problem, just select the Bel...
Wed, 9 Nov, 2016 at 2:14 PM
Can I make changes to an existing order/proforma invoice?
Once an order has been placed, it is not possible to make changes to the order. You are requested to place a new order with the changes needed (VAT numb...
Mon, 5 Dec, 2016 at 1:58 PM
There is no bank account number mentioned on the proforma invoice I received from the ERC office
After placing the order, you will automatically receive an email with payment instructions (in case you choose to pay by bank transfer).  In this email, th...
Tue, 31 Jan, 2017 at 2:54 PM
Why is the payment I made with regards to an order returned to my bank account?
When funds are returned to your bank account, this could have several reasons: - the transfer was made to the wrong bank account - the transfer was ma...
Mon, 8 May, 2017 at 11:48 AM
Why does my order have the status "cancelled"?
Payment of an order needs to reach Ingenico within 28 working days, after that date, orders will automatically get the status "cancelled".
Mon, 8 May, 2017 at 11:48 AM