1. Go to CoSy
  2. Click on "I forgot my password" on the right-hand side of the screen.

    blob1475930299083.jpeg

  3. Enter the e-mail address you used to register.
    Choose a new password 
    Click SEND
  4. An e-mail will be sent to that address with a link to confirm your request for a new password.

    Check your e-mails (subject: CoSy - Change password)

    If you do NOT receive an e-mail within two minutes, check your Spam folder.

    NB: the link expires after 4 days !

  5. Click the link in the e-mail.
    The link will bring you back to the screen "Reset your password"
    Enter the new password you just created and click "Reset my password"


     If your problem persists, please make a support ticket and include screenshots of where you got stuck.




(update 01092020)