A Course Seat is charged as soon as a participant accesses the course materials.

Once the course materials have been accessed, the Seat remains charged regardless of any later changes to the participant's registration or attendance or the completion of payment to the course centre.


What happens if a participant is removed or does not attend?

If a participant:

  • Is removed from the course after accessing the course materials, or
  • Does not attend the course (no-show),

they may be registered again for the same course type within 12 months without requiring an additional Seat.

During this 12-month period, the participant will continue to have access to the course materials.


Important Notes

Accessing the course materials triggers the Seat charge

  • Participants gain access to course materials when:
• The Course Organiser marks them as "Paid to CO", or
• 1 week before the course date for Basic courses, or
• 4 weeks before the course date for Immediate and Advanced courses
  • Subsequent removal from the course does not reverse the charge.
  • The free replacement Seat can only be used for the same course type.
  • The entitlement remains valid for 12 months.