Verify the authenticity of a certificate
The content of our courses can be found on our website: You can check the authenticity of the certificate via this...
Tue, 21 Jun, 2022 at 9:44 AM
No expiry date printed on my certificate
Expiry dates are no longer print on certificates as many countries and organisations have different rules regarding how long a particular qualification rema...
Wed, 6 Jul, 2022 at 11:55 AM
What is the ERC complaints procedure?
Complaints related to a specific course: A complaint can be submitted, within four weeks of the completion of the course or of a relevant event that occ...
Fri, 16 Jul, 2021 at 2:40 PM
My country is not listed for bank transfer
I would like to pay my order via bank transfer, but only a limited number of countries is listed. No problem, just select the Belgian bank transfer logo an...
Mon, 2 Aug, 2021 at 10:53 AM
Is there any way that I can download my certificate in a different language?
Yes, there is! Once you are logged into your CoSy account, you can change your certificate language on the Profile tab. Scroll down to the &quo...
Fri, 16 Jul, 2021 at 2:35 PM
Where can I download my certificate?
Once you login to your CoSy account, you can download your certificate under the "My certificates" tab.
Fri, 16 Jul, 2021 at 2:33 PM
Where can I change my password?
Once you login to your CoSy account, you can change your password under the "Account" tab. In the account tab, you can change your passwo...
Fri, 16 Jul, 2021 at 2:32 PM
I want to erase my CoSy account. How do I do this?
When you login to your CoSy account, you can delete your account under the "Privacy" tab. Click on "Contact form" to open the correct p...
Fri, 16 Jul, 2021 at 2:31 PM
The status of my order remains "open", what does that mean?
When you place an order, you have to choose a payment method (credit card or bank transfer).  If you have not chosen the payment method yet, the or...
Fri, 16 Jul, 2021 at 2:27 PM
Can I make changes to an existing order/proforma invoice?
Once an order has been placed, it is not possible to make changes to the order. You are requested to place a new order with the changes needed (VAT number,...
Fri, 16 Jul, 2021 at 2:25 PM