GENERAL INFORMATION

INFORMATION FOR ALL USERS _ LOGGED IN OR NOT

Is there any way that I can download my certificate in a different language?
Yes, there is! Once you are logged into your CoSy account, you can change your certificate language on the Profile tab. Scroll down to the &quo...
Fri, 16 Jul, 2021 at 2:35 PM
Where can I download my certificate?
Once you login to your CoSy account, you can download your certificate under the "My certificates" tab.
Fri, 16 Jul, 2021 at 2:33 PM
Where can I change my password?
Once you login to your CoSy account, you can change your password under the "Account" tab. In the account tab, you can change your passwo...
Fri, 16 Jul, 2021 at 2:32 PM
I want to erase my CoSy account. How do I do this?
When you login to your CoSy account, you can delete your account under the "Privacy" tab. Click on "Contact form" to open the correct p...
Fri, 16 Jul, 2021 at 2:31 PM
The status of my order remains "open", what does that mean?
When you place an order, you have to choose a payment method (credit card or bank transfer).  If you have not chosen the payment method yet, the or...
Fri, 16 Jul, 2021 at 2:27 PM
Can I make changes to an existing order/proforma invoice?
Once an order has been placed, it is not possible to make changes to the order. You are requested to place a new order with the changes needed (VAT number,...
Fri, 16 Jul, 2021 at 2:25 PM
There is no bank account number mentioned on the proforma invoice I received from the ERC office
After placing the order, you will automatically receive an email with payment instructions (in case you choose to pay by bank transfer).  In thi...
Fri, 16 Jul, 2021 at 2:24 PM
Why is the payment I made with regards to an order returned to my bank account?
When funds are returned to your bank account, this could have several reasons: - the transfer was made to the wrong bank account - the transfer was mad...
Fri, 16 Jul, 2021 at 2:23 PM
Why is my order "cancelled"?
Payment of an order needs to reach Ingenico within 28 working days, after that date, orders will automatically get the status "cancelled".
Fri, 16 Jul, 2021 at 2:22 PM
Can I transfer my registration for the congress to someone else?
You can transfer registrations to someone else after payment of the administration fee of 30 euro + the difference in registration fee (if any) between the ...
Fri, 16 Jul, 2021 at 2:22 PM