ERC Support

FAQS ABOUT ERC 7

• What is included in the course ?
• Which other organisations does the ERC recognise and which certificates can be converted?
• What are the objectives of our courses ?
• What is the difference between a Course Center and a Course Organiser?
• What does the Course Organisation look like ?

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ACCOUNTING / ORDERS 7

• The status of my order remains "open", what does that mean?
• My country is not listed for bank transfer
• Can I make changes to an existing order/proforma invoice?
• There is no bank account number mentioned on the proforma invoice I received from the ERC office
• Why is the payment I made with regards to an order returned to my bank account?

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COSY ACCOUNT 24

• I forgot my password - I want an new password
• Two factor login
• How to change my personal data
• Where can I contact my National council?
• Where can I change the language of my CoSy account?

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CERTIFICATES 10

• How to find & download my CERTIFICATE?
• No expiry date printed on my certificate
• Why do I not have a certificate yet?
• Why is my last name in capitals on the certificate?
• How to access my online course

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