This solution is only for those already registered.

If you log in to Cosy ( for the first time you first need to register (see also the FAQ on [how to register for CoSy])

If you don't remember your password:

  1. Go to CoSy
  2. Click on "I forgot my password" on the right-hand side of the screen.


  3. Enter the e-mail address you used to register and choose a new password (enter it twice). The password requirements are shown during typing. Once you have chosen a new password, click "SEND".
  4. If your e-mail address was not found, CoSy will tell you "The email you entered does not exist"

  5. If your e-mail address was recognised, an e-mail will be sent to that address with a link to confirm your request for a new password.

    Check your e-mails (subject: CoSy - Change password) and click the link in the e-mail. If you do NOT receive an e-mail within two minutes, check your Spam folder.
    NB: the link expires after four days !

  6. The link will bring you back to the screen "Reset your password"
    Enter the new password you just created and click "Reset my password"

  7. If you were successful, you are now logged into CoSy. Congratulations !
    If not successful, please try again following the 6 steps above meticulously.
  8. If your problem persists, please make a support ticket and include screenshots of where you got stuck.

(update 01092020)