ERC Support

If your payment was returned, it means the ERC was unable to match or process the payment. The most common reasons are listed below. 

Possible reasons

• The payment was sent to the wrong bank account. 

• The payment reference was missing or incorrect. 

• The payment was received after the order had expired. 

• Multiple orders were combined into a single payment. 

Always use the RF reference provided in the payment instructions. Do not use the proforma invoice number as the payment reference.  

What should I do? 

1. Verify the bank account details. 

2. Verify the payment reference. 

3. Check whether the order is still valid. 

4. If the issue remains unresolved send an e-mail to: accounting@erc.edu