An order with the status Open is not an error. It simply means that the payment process has not yet been completed.
Why is my order still open?
This may happen when:
- No payment method has been selected.
- Payment has not yet been completed.
- A bank transfer is still being processed.
- Payment has not yet been received.
What should I do?
- Open the order.
- Click Pay now.
- Choose your preferred payment method.
- Complete the payment process.
Important
If you selected bank transfer, the order may remain open until the payment has been received and processed.
Orders that remain unpaid for an extended period may be cancelled.