ERC Support

Course Seats are used to pay for course materials, online learning access and certificates for participants. You must have sufficient Seats avai...

A Course Seat is charged as soon as a participant accesses the course materials. Once the course materials have been accessed, the Seat remains charged re...

Course Seats can be transferred between Course Organisers within the same country and for the same course type. Important Seats can only be transferr...

How do I request a corrected invoice? If your invoice has already been paid and you notice an error in the billing information (for example, an incorrect...

If you chose to pay by bank transfer, the bank account details are not displayed on the proforma invoice itself. After placing your order, you will a...

No. Once an order has been placed, it cannot be modified. What should I do if I made a mistake? If you need to change information such as: VAT numbe...

Payment of an order needs to reach Molly within 30 calendar days, after that date, orders will automatically get the status "cancelled".

An order with the status Open is not an error. It simply means that the payment process has not yet been completed. Why is my order still open? This m...