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Billing FAQs

Why is my order cancelled?
Payment of an order needs to reach Molly within 30 calendar days, after that date, orders will automatically get the status "cancelled".
Tue, 3 Mar, 2026 at 1:20 PM
Why is my order still marked as "Open"?
An order with the status Open is not an error. It simply means that the payment process has not yet been completed. Why is my order still open? This m...
Fri, 21 Aug, 2026 at 11:42 AM