ERC Support

Once you login to your CoSy account, you can download your certificate under the "My certificates" tab.

Once you login to your CoSy account, you can change your password under the "Account" tab. In the account tab, you can change your passwo...

When you login to your CoSy account, you can delete your account under the "Privacy" tab. Click on "Contact form" to open the correct p...

When you place an order, you have to choose a payment method (credit card or bank transfer).  If you have not chosen the payment method yet, the or...

Once an order has been placed, it is not possible to make changes to the order. You are requested to place a new order with the changes needed (VAT number,...

After placing the order, you will automatically receive an email with payment instructions (in case you choose to pay by bank transfer).  In thi...

When funds are returned to your bank account, this could have several reasons: - the transfer was made to the wrong bank account - the transfer was mad...

Payment of an order needs to reach Ingenico within 28 working days, after that date, orders will automatically get the status "cancelled".

You can transfer registrations to someone else after payment of the administration fee of 30 euro + the difference in registration fee (if any) between the ...

Please note that the client has the responsibility to enter all data correctly, such as name, address and VAT number when placing an order.  This i...