ERC Support

Login & Account 4

• How do I reset my password?
• How do I change the language of my CoSy account?
• How do I set up two-factor authentication (2FA)?
• How do I delete my CoSy account?

Profile & Settings 1

• How do I update my personal information in CoSy?

Common issues 3

• How do I access the Journal Resuscitation?
• Where can I contact my National council?
• How to become an ERC member?

Finding a Course 2

• How do I find an upcoming course?
• Which ERC courses are available ?

Course Registration 1

• How do I register for a course?

Online Learning & Materials 3

• When can I access my online learning materials?
• How do I access my online course?
• How can I download my pdf manual?

Course History 2

• General Information Course participants
• Where do I find my course history?

Certificates 3

• How do I download my certificate?
• Why have I not received my certificate?
• What information appears on an ERC certificate?

Verification 2

• How can employers verify my certificate?
• Which certificates does ERC recognise?

Recertification 1

• How does Recertification work?

Becoming an Instructor 5

• Recertification IC status and upgrade to FI
• Where can I find the course documents?
• What is an Educational Instructor Day (EID)?
• How to access the instructor documents
• How do I become an ERC instructor?

Maintaining instructor status 1

• Recertification FI certificate

Course Directors 5

• When is a participant able to access the e-learning?
• What are the ERC requirements for instructors to teach & to keep their certificate?
• What are the different steps or qualifications ?
• How do I upload my signature?
• How do I become an ERC Course Director?

Creating Courses 2

• How do I create a new course in CoSy?
• How do I create a new GOAL Session in CoSy?

Managing Courses 3

• How to invite possible participants ?
• How to delete a course
• What does an crossed out mailaddress mean

Faculty management 4

• How to contact faculty/participant from a specific course?
• How to request a Faculty Ratio exception?
• How to add a CDC to a course (BLS and PBLS)
• How to set faculty as experienced MD

Course Centre Administration 2

• Where do I find the course history?
• How to become a Course Centre ?

Course Seats & Billing 8

• How do I purchase Course Seats?
• When is a Seat charged?
• How do I transfer Course Seats?
• Can I make changes to my invoice after payment?
• Where can I find the bank details for my payment?

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