ERC Support

Login & Account 4

• How do I reset my password?
• How do I change the language of my CoSy account?
• How do I set up two-factor authentication (2FA)?
• How do I delete my CoSy account?

Profile Settings 1

• How do I update my personal information in CoSy?

Common issues 5

• How do I access the Journal Resuscitation?
• How to become a Course Centre ?
• Which certificates does ERC recognise?
• How to become an ERC member?
• Where can I contact my National council?

Course Registration 2

• Where do I find my course history?
• How to find an upcoming course?

Course Access & Attendance 2

• When can I access my online learning materials?
• How to access my online course

Frequently Asked Questions 2

• How to download your pdf manual if you have been added to a course
• General Information Course participants

Finding Courses 4

• I'm new and want to find an upcoming course in my area.
• Which courses does the ERC provide ?
• Which provider courses does ERC give?
• Which Instructor Courses does ERC give?

Recertification 1

• Recertification Provider courses

Certificates 4

• What information is shown on an ERC certificate?
• Verify the authenticity of a certificate
• Why do I not have a certificate yet?
• How can I download my certificate?

Becoming an Instructor 5

• Recertification IC status and upgrade to FI
• Where can I find the course documents?
• What is an Educational Instructor Day (EID)?
• How to access the instructor documents
• How do I become an ERC instructor?

Instructor recertification 1

• Recertification FI certificate

Becoming a Course Director 5

• When is a participant able to access the e-learning?
• What are the ERC requirements for instructors to teach & to keep their certificate?
• What are the different steps or qualifications ?
• How do I upload my signature?
• How do I become an ERC Course Director?

Faculty management 4

• How to contact faculty/participant from a specific course?
• How to request a Faculty Ratio exception?
• How to add a CDC to a course (BLS and PBLS)
• How to set faculty as experienced MD

Course Centre Administration 3

• Where do I find the course history?
• Why is my order cancelled?
• Why is my order still marked as "Open"?

Creating Courses 2

• How do I create a new course in CoSy?
• How do I create a new GOAL Session in CoSy?

Managing Courses 3

• How to invite possible participants ?
• How to delete a course
• What does an crossed out mailaddress mean

Course Seats 3

• How do I purchase Course Seats?
• When is a Seat charged?
• How do I transfer Course Seats?

Platform Administration 4

• Can I make changes to my invoice after payment?
• Can I change an existing order before payment?
• Why was my payment returned to my bank account?
• Where can I find the bank details for my payment?